What do "new" and "recent" mean at the top of the Webmail display?
In the status bar, above the mailbox index or message body part of the display, "new" refers to messages that have not been read since they arrived, while "recent" refers to messages that have arrived since the last time you looked at the mailbox's index.

What does the face icon in the message index mean?
The face icon in the left-hand column of an entry in the mailbox index view means the message was sent directly to you, and not only Cc'd to you or sent via a mailing list. In other words, your address appears in the To: header.

In the mailbox view, why does Webmail occasionally show the recipient, instead of the sender, of the message?
The mailbox view shows the recipient in the From column on messages for which you are the sender. (In other words, since you sent it, you know who the sender is, so Webmail tells you who you sent it to.) This is particularly useful for the sent-mail and drafts folders.

How do I remove deleted mail?
When you delete one or more messages (by clicking Delete in the message view, or by selecting the check box to the left of the message in the mailbox index view and then clicking Delete), the mail is only marked as deleted, and is not immediately removed from your mailbox, giving you the opportunity to decide to undelete it. If you are certain you will not need the deleted message(s), click on Purge Deleted in the mailbox index view. If you only wish to stop displaying the deleted messages, without permanently removing them, click Hide Deleted from the mailbox index view.

How do I send mail to more than one person?
To send mail to more than one person, separate their email addresses in the To:, Cc:, or Bcc: header (or a combination of all three) with commas (",").

Do not use semicolons (";") to separate lists of email addresses.

How can I quickly access the entries in my Contacts List?
Instead of opening the Address book window, you can save time when sending mail to people in your Address book by typing their name, or part of their name, in the appropriate header field in the Compose window itself and then using the Compose window's Expand Names button to expand the name to the full address. If multiple Address book entries match, you will be given a selection list of all the matching entries from which you may select the desired address.

There is also an Address Book button that can be used to look up names in the Address Book.

How do I store more than one email address in a Contacts List entry?
You can store multiple addresses in a single Address book entry simply by listing all the email addresses in the Address book Webmail field separated by commas (",").

Do not use semicolons (";") to separate lists of email addresses.

How do I attach a file to a message I've composed?
Due to the nature of Web-based mail, attaching a file to a message you are about to send is slightly different than what you may be accustomed to in conventional mail programs. Attaching a file requires two steps. While composing the message:

1. Type the filename in the Attachment field, or press the Browse button to use a dialog box to choose the file to attach.
2. Press the Attach button to attach the selected file. This may take a moment as the file is copied from your computer to the server.

Please note that for large files and/or slower Internet connections, the process of uploading and attaching your file to the email may take a while. Please be patient and do not click on other things while you are waiting.

How can I view a message's full headers?
To see the entire message header, click the Message Source link in the Parts section of the message view. This will show you the raw mail message in the mailbox, including full headers and any attachments in encoded form.

How can I filter, forward, block, or automatically respond to mail?
All of the above functions are best done when mail arrives in the mailbox.

If you want to filter future messages from the same person as the message you are currently using, use the Blacklist link when in the message view. This will add a rule to filter out that sender, and take you to the Filter Rules Options page.

For more general filtering, select the Options menu item in Webmail, and then select Filters from the Mail Management section.

Note that creating a rule does not filter any messages! You must click the Apply All Rules button on the Filter Rules page or the "Apply Filters" icon next to the INBOX name in the mailbox view to filter all undeleted messages according to the specified rules. If your installation has persistent options, you can set up filter options to apply your filter rules at login and/or when the mailbox is refreshed.

You can also create, remove, or arrange the order of rules from the Filters Rules page. Note that rules are applied once per message, hence rule order is significant. Make sure you have the most important rules first.

After spellcheck, how do I find out the correct spelling of misspelt words?
Replacements for misspelt words will be suggested automatically.

How can I request a return receipt or delivery notification?
You can request a return receipt by clicking the "Request a Return Receipt" checkbox in the message composition screen.

Whether or not you will get a confirmation back depends on many factors. Some mail servers will remove return receipt requests from mail before it reaches the recipient, and some mail clients will allow the user to select if return receipts should be honoured. Because of these and other factors, you should not depend on return receipts being honoured by all recipients.

How can I have Webmail notify me when new messages arrive?
You can configure this via the Options link in the menu bar. From Options select New Mail (from the "Other Options" area), then check the checkbox labelled "Display pop-up notification of new mail."

Can I undelete messages?
You can undelete messages any time up until you click on the Empty Trash or Purge Deleted buttons, or until any automated emptying of the trash occurs if you have set up such an option. To undelete messages (marked as deleted) from the inbox listing, check the box to the left of the messages you wish to keep, then press the Undelete link at the top or bottom left of the page. When you are viewing a message marked for deletion, there will be a link at the start and end of the message to undelete that message.

If you are using a Trash folder, you can undelete the messages by moving them out of the Trash folder into another folder.

How do I print the content of an email message?
When viewing a message, you can easily print the contents of the message using the Print link in the menu bar that appears above and below the message. You should print the message this way rather than using the browser print function, as the browser's print function will print the entire web page rather than just the message contents.

When you click the Print link, the message will open in a new window so you may print it. Depending on the web browser and operating system you use, your browser's print dialog box may automatically open for you. If it does not, pull down the browser's File menu and select Print.

How do I store more than one email address in a single address book entry?
To store multiple addresses in a single address book entry simply list all the email addresses in the address book Webmail field separated by commas (","). Do not use semicolons (";") to separate lists of email addresses.

Note that the number of addresses that will fit in a single entry may be limited.

How do I list all the entries in my address book?
Go to the Address Book search window. Select "Name" in the "Find" field. Leave the "Matching" field empty. Select "My Address book" in the "From" field. Press the Search button. You should see all the entries in your address book listed.

Why don't I see the Address Book icon next to the email address section in the Webmail area?
You probably have not selected your default address book in Webmail. In the Webmail area, use the Options button to access your preference. Select Address books, then select your address book under Choose the address book to use when adding addresses.

Can Address Book use shared address books?
While there is no native shared address book functionality in Address Book, Address Book does support external LDAP address books, which can be shared.

Does the Calendar have "shared" calendar support?
Webmail does not yet have shared calendar support.

Can Calendar sync with my Palm Pilot?
No, not at this time.

How do "alarms" work?
Currently alarms simply display a message when Calendar is refreshed.

Does Calendar support iCalendar invitations?
Calendar does not yet support iCalendar invitations.