Am I actually getting this service through iPass?
No, iPass does not provide service directly to end customers. We have partnered
with iPass to bring this service to you. If you want to sign up for Internet
roaming, have specific questions, or require technical support, please contact
us.
What is the iPass global network?
The iPass global network provides easy dial-up access to the Internet from
more than 3,000 points of presence (POPs) in 150 countries around the world.
iPass enables this service by using the networks of top-tier network access
providers throughout the world, and through a unique third-party Internet
clearinghouse and settlement system. With one service, individual and corporate
users can access email, the web and corporate data from anywhere in the world
with a local telephone call, gaining significant cost savings over solutions
requiring internal modem banks and long-distance or toll-free connection charges.
Where can I find local access points?
Our Global Access Points web page provides
more information about where you can use the global Internet roaming service.
These locations continue to expand as iPass forms new partnerships with network
providers throughout the world. Many of these locations have multiple access
points.
What do I need to use the roaming service?
All you need is the iPass client software,
which has a point-and-click interface and a listing of all iPass access numbers.
It includes all the scripts and properties associated with these numbers so
you do not have to re-configure your dialer.
How do I find the correct number when I'm ready to
dial in?
We provide client software for you to install on your laptop. You can get
this from our Software Download web page.
The iPass client software provides a simple point-and-click interface that
allows you to select the country and city where you are. You will then get
a list of the available local access points. Just click on the number of your
choice and you will be connected in seconds.
How much does it cost to roam and how will I get
billed?
Pricing details are available on our Cost of Roaming
page.
Can I purchase the roaming service directly from
iPass?
No, iPass does not sell its services directly to individuals. iPass partners
with the leading ISPs throughout the world to brings its roaming service to
individuals and businesses. These ISPs provide customers specialized care
and technical support.
How does iPass ensure good service availability and
reliability?
In every location where it provides access, iPass works with the leading carriers
and service providers to ensure a high-quality and high-performance service.
In many locations, access is available from multiple top-tier providers, giving
customers redundancy during heavy traffic hours and in the event that a single
provider suffers a network failure or temporary service outage. Lastly, iPass
constantly tests and monitors performance of its overall network, allowing
early detection and remedy of potential service problems.
What client platforms are supported?
There are easy-to-use clients that support Windows 95, Windows 98, Windows
NT and Mac OS platforms. Other platforms will be available in the future.
There is currently no support for Windows CE, Palm Pilot or Psion handheld
devices, but more information for these platforms is available in our Unsupported
Workarounds overview.
How do I get technical support when I'm traveling?
See our Technical Support page for who to contact
about support questions and for troubleshooting tips that solve the problems
experienced by most roaming users.
Do I need special power plugs or phone jacks when
I travel?
The answer to this depends upon where you go, but in many countries you will
require different power cords, plugs and phone jacks. If you are interested
in more information about connection hardware, or other helpful resources
for business travelers, here are a few sites that provide information and
advice about connecting when traveling around the world.
